Reviews matter when your choosing an electrician. You wanna know what other people experienced before you hand over money and let someone work on your electrical system. So heres what our customers have said about working with WeDo Electrical.
Why Customer Reviews Matter
Electrical work aint something you can see properly once its done. Wires are hidden in walls, connections are inside switchboards, works mostly invisible. So how do you know if electricians actually good?
Reviews from real customers tell you way more than any marketing stuff we could write. People share honest experiences - good and bad. You get sense of whether electrician shows up on time, does quality work, charges fair prices, cleans up properly.
We encourage all our customers to leave reviews. Helps other people make informed decisions and keeps us accountable to maintain high standards.
Customer in Papanui told us they chose us cause they read reviews from people in their neighborhood. Seeing that we'd done good work locally gave them confidence to book us.
What Customers Say About Our Service
People comment on different aspects of our service. Some things come up heaps in reviews so figured its worth highlighting what customers value most.
Reliability and showing up when we say we will gets mentioned alot. People are sick of tradies who dont turn up or call to cancel last minute. We treat appointments as commitments not suggestions.
Communication before during and after work is another big one. We explain whats wrong, what needs doing, what it costs. No surprises or confusing technical jargon.
Quality of work obviously matters. People appreciate that we do things properly not just quick fixes. Using right materials, following code, testing everything thoroughly.
Cleaning up after ourselves seems like it should be basic but lots of reviews mention it. We dont leave cable offcuts and packaging lying around. Job aint done til sites tidy.
Fair pricing gets commented on too. Were not the absolute cheapest but were not ripping people off either. You get what you pay for and our pricing reflects quality work by licensed electricians.
Google Reviews
Most of our reviews are on Google Business Profile. This is where people naturally look when searching for electrician near me or checking out local businesses.
Google reviews are helpful cause theyre verified by Google and linked to actual accounts. Harder to fake than random testimonials on websites.
We respond to all Google reviews - both positive and negative. If someones happy we thank them. If theres problem we address it and make things right.
You can see our Google rating and read reviews by searching WeDo Electrical Christchurch on Google. All our reviews are there for anyone to read.
Common Themes In Our Reviews
Reading through reviews over the years some themes definitely stand out. These are things customers mention again and again.
Emergency response gets praised often. When people call with urgent problems we actually come out and fix it. Not just put them on waiting list for next week.
Problem solving ability comes up heaps. We dont just swap parts hoping it fixes things. We diagnose properly and solve the actual problem.
Trustworthiness is big theme. People feel comfortable leaving us in their homes while they go to work. We treat properties with respect.
Value for money rather than just being cheap. Customers appreciate getting quality work at fair price. Not the lowest quote but best value overall.
Knowledge and expertise especially for complex jobs. When someone has tricky electrical issue they want electrician who actually knows what theyre doing.
How We Handle Negative Feedback
Not every review is five stars and thats okay. We learn from negative feedback and use it to improve.
When someone leaves less than perfect review we reach out to understand what went wrong. Sometimes its miscommunication, sometimes we genuinely stuffed something up.
If we made mistake we own it and fix it. Redo work properly, refund money, whatever it takes to make things right.
We use criticism to improve processes. If multiple people comment on same issue we change how we do things.
Honestly most negative reviews come down to communication problems. Someone expected one thing, we delivered another. We try to be clearer about scope and timeline now.
Had situation where customer was unhappy cause job took longer than estimated. We explained why - found additional problems that needed fixing for safety. But we shouldve communicated better during the work. Now we call customers straight away if we find unexpected issues.
Reviews From Different Service Types
People review us for all sorts of electrical work. Different jobs get different feedback.
Emergency callouts usually mention response time and getting things working again quickly. People are stressed when power out or somethings dangerous so fast reliable service matters most.
Heat pump installations get reviewed on professionalism of install and how well system works after. People comment on neat cable runs and good placement.
Switchboard upgrades often mention how much better everything works after. Lights dont flicker, breakers dont trip randomly, whole house feels safer.
Rewiring jobs get feedback on minimal disruption and clean finish. People appreciate when we keep dust and mess contained.
Commercial work reviews focus on working around business hours and not disrupting operations. After hours installations and weekend work gets mentioned positively.
Reviews Across Christchurch Areas
We work all over Christchurch and surrounding areas. Reviews come from customers in different parts of the region.
Papanui, Riccarton, Merivale, Fendalton - central suburbs where we do heaps of residential work. Reviews mention quick service cause were based centrally.
Sumner, New Brighton, Lyttelton - coastal areas where we do maintenance and repairs. People comment on understanding local conditions like salt air affecting electrical.
Hornby, Halswell, Rolleston - outer areas where were happy to travel. Reviews mention that we actually service these areas unlike some electricians who only want CBD jobs.
Commercial customers in industrial areas and CBD comment on professional service and understanding business needs.
What Makes Reviews Trustworthy
Anyone can post fake reviews online. How do you know which reviews are genuine?
Google reviews linked to actual Google accounts are more trustworthy. Person has to have real account with history.
Reviews with specific details are usually genuine. Generic five star review saying great service could be anything. Review that mentions specific job, timeframe, names - probly real.
Mix of ratings is actually more trustworthy than all five stars. No business is perfect. If every single review is glowing it might be suspicious.
Recent reviews matter more than old ones. Business can change over time. Check recent reviews to see current service level.
Reviewer profile with photo and history of other reviews is good sign. Means its real person not fake account.
How To Leave A Review
If youve used our services and wanna leave review we appreciate it. Heres how to do it on Google.
Search for WeDo Electrical Christchurch on Google. Our business listing will show up.
Click on our listing to see full business profile. Youll see option to write review.
Need to be logged into Google account to leave review. If you dont have one you can create free account.
Select star rating from 1-5 stars. Then write about your experience. Specific details help other people understand what to expect.
Submit review and it will appear on our Google profile. We read every review and respond to them.
Please be honest. We want genuine feedback not just five star ratings. Constructive criticism helps us improve.
Reviews Vs Testimonials
Theres difference between reviews and testimonials. Both have value but theyre different things.
Reviews are posted by customers on third party platforms like Google. We cant control what people write or remove reviews we dont like. Theyre independent.
Testimonials are feedback we collect and choose to display on our website or marketing. We select positive ones obviously. Still genuine but curated.
Reviews are more trustworthy cause theyre unfiltered. Testimonials are more detailed cause we can ask specific questions.
Both are useful. Check Google reviews for honest overall picture. Read testimonials for detailed stories about specific projects.
How We Use Review Feedback
Customer reviews aint just for show. We actually use feedback to improve how we work.
Common complaints get addressed in our processes. If people mention communication we focus on that. If scheduling is issue we improve our booking system.
Positive feedback tells us what to keep doing. Things customers love we make sure to maintain.
We share reviews with our team. Everyone reads them and learns from both praise and criticism.
Training gets updated based on feedback. If people mention specific things they didnt like we train staff differently.
Service offerings change based on what customers ask for. Reviews sometimes mention services theyd like that we dont offer. We consider adding them.
Why We Encourage Honest Reviews
Some businesses only want five star reviews and get defensive about criticism. We take different approach.
We ask all customers to leave honest reviews regardless of rating. Rather know what went wrong than have someone unhappy and not tell us.
Negative feedback is opportunity to improve. Can't fix problems we dont know about.
Responding professionally to criticism shows potential customers how we handle issues. Everyone makes mistakes sometimes. How you fix them matters more.
Mix of reviews is more believable anyway. All five stars looks suspicious. Some four stars with explanations of minor issues is more trustworthy.
We stand behind our work. If somethings not right we fix it. Reviews hold us accountable to that promise.
Looking At Our Track Record
Over years weve built up solid review history. Not perfect but consistently good service.
Hundreds of customers have left feedback about their experience working with us. This gives clear picture of what you can expect.
Response rate to reviews is important too. We reply to pretty much every review showing we care about feedback.
Resolution of issues when things go wrong matters as much as preventing problems. Reviews show how we handle both.
Repeat customers and referrals are best review of all. People who use us multiple times and recommend us to friends obviously had good experience.
Read Our Reviews Before Booking
Before you book any electrician check their reviews. Not just overall star rating but actually read what people wrote.
Look for reviews mentioning type of work you need done. If you need emergency service check what people say about response time.
See how business responds to reviews specially negative ones. Do they take responsibility or make excuses?
Check review dates. Recent reviews matter more than old ones from years ago.
Compare reviews across different platforms if available. Google, Facebook, industry sites - see if story is consistent.
You can find our Google reviews by searching WeDo Electrical Christchurch. Read what real customers say about working with us then decide if were right electrician for your job.
Got questions after reading reviews? Give us a call and well happily discuss any concerns. We stand behind our work and our reviews reflect that.